Delete your Netwing account

Before you delete: cancel Netwing Business Plus

Deleting your Netwing account does not cancel a Netwing Business Plus subscription. The subscription is billed by your app store, or by Stripe if you bought it on the web, and it keeps renewing until it is cancelled there. If you subscribe, cancel it first:

• Bought in the iPhone app — cancel in your App Store account's subscription settings.
• Bought in the Android app — cancel in your Google Play subscriptions.
• Bought on the web — sign in at netwing.app/plus and choose Manage subscription.

The app shows this reminder before you confirm the deletion when it finds a subscription on your account. If you have already deleted your account, you can still cancel an App Store or Google Play subscription in your app store account, which does not depend on your Netwing account. A web subscription can no longer be managed at netwing.app/plus once the account is gone, so email support@emberdevstudios.com from the address the account used and we will cancel it. It keeps renewing until we do, so write to us before the next renewal date if you can. Refunds for App Store and Google Play purchases are handled by Apple and Google.

How to request deletion

Deleting your account is self-serve and takes effect immediately — there is no waiting period and no request queue.

1. Open the Netwing app and sign in.
2. Tap the Profile tab.
3. Open Account & Security.
4. Tap Delete Account, then confirm.

Your account is erased as soon as you confirm, and you are signed out on every device. The action cannot be undone — this is a deletion, not a deactivation, so signing up again with the same email address creates a brand-new empty account.

If you cannot sign in

If you have lost access to your account and still want it removed, email support@emberdevstudios.com from the email address on the account, with the subject Delete my Netwing account. We will verify ownership and delete it for you within 30 days, and email you when it is done. A deletion by email removes the same data as the in-app one, including your profile photo files.

If the account has a Netwing Business Plus subscription, say so in your email. We cancel a subscription bought on the web before we delete the account. We cannot cancel one bought in the iPhone or Android app — only you can, in your App Store or Google Play subscriptions, and you can do that without signing in to Netwing.

What is deleted

Deleting your account permanently removes your sign-in credentials and the records tied to you personally:

• Your login and authentication records, including linked Apple or Google sign-in
• Your profile — name, title, bio, photo, contact details and social links
• The organizations you follow and the ones you are a member of
• Your saved events, RSVPs and check-in history
• Your direct messages — each conversation is removed in full, for both people — and any private inquiry you started with an organization, including its replies
• Your contact matches and the one-way hashes generated from your address book, along with your friend connections and blocks
• Your client book — every contact, note, meeting, follow-up and outcome you saved, whether or not it was locked
• The business referrals you sent or received, with their status history — they disappear for the other member as well
• The contact-view records — the entries for contact details you opened, and the entries recording that other members opened yours
• Our record of your Business Plus subscription (the record only — the subscription itself has to be cancelled, as described above)
• Reports you filed about messages, profiles, organizations or events
• Your push notification tokens, notification history and notification preferences
• Your data-sharing consents
• Your profile photo files. The app removes them as you confirm the deletion. That step handles up to 100 files and does not stop the deletion if it fails, so if a photo is still reachable at its old address afterwards, email us and we will remove it

What is kept

If you published content on behalf of an organization — events, announcements, photos, campaigns, or check-in scans you performed as staff — that content stays with the organization, but your authorship is anonymized and no longer points at you or at any identifying detail about you. We keep it because deleting a venue's event history because one of its administrators closed a personal account would destroy a third party's records.

A few other records stay, and are no longer linked to your account:

• Messages you posted in an organization's member chat stay in that chat without your name.
• Records other members keep about you. If another member saved you to their private client book, their copy stays with them: your name, job title and company, and any contact details you were sharing with them at the time. If another member named you in a business referral to someone else, that referral keeps your name and company, and so does the entry it created in the recipient's client book (with your job title). A referral never holds your email address or phone number.
• Usage records — the searches you made, QR code scans and link clicks — without your account.
• Any support ticket you submitted from the organization portal, including the contact email address you gave on it.
• Activity-log entries — a note of each time you downloaded your data, which still carries your former account ID, and of actions you took as an organization administrator, which are no longer linked to your account (a few of those record the IP address and browser that were used).
• Contact details an organization holds from its own sources — for example a contact list it imported — where they are not linked to your Netwing account. Ask the organization, or email us, to have them removed.

We may also retain records we are legally required to keep, such as transaction and tax records for any payments processed through the platform. They are not used to contact you.

If you subscribed to Netwing Business Plus through the iPhone or Android app, we keep the purchase notifications RevenueCat sent us. They include your former account ID, the product, the store, the country, the price and the dates, and we have not set a deletion date for them. For a purchase made on the web we keep only the identifier and type of each Stripe event. Apple, Google, RevenueCat and Stripe keep their own records of your purchases — for a web purchase, Stripe holds the customer record created with your name and email address — and deleting your Netwing account does not delete those.

Retention period

Deletion happens immediately in our live database. Encrypted backups are retained by our infrastructure provider on a rolling basis and are overwritten within 30 days, after which no backup copy of the data listed under "What is deleted" remains. The records listed under "What is kept" stay as described there. Backups are never used to restore a deleted account.

Deleting some of your data without deleting your account

You do not have to close your account to remove data you have already shared. These controls all live inside the app and take effect immediately:

• Contacts. Go to My Network → Sync Contacts and tap Remove Synced Contacts. This deletes every hash generated from your address book along with the matches built from them.
• Profile details. Edit or clear any field — photo, title, bio, contact details, social links — from Profile → Edit profile.
• Follows, RSVPs and saved events. Unfollow an organization or remove an RSVP from the organization or event page at any time.
• Client book. While Business Plus is active, open a contact in your client book and choose Delete contact. If your subscription has ended, the client book is locked, so email us to have it removed.
• Discoverability. Turn off contact discovery under Profile → Privacy so you are no longer matchable by other people's address books.

For anything not covered above, email support@emberdevstudios.com describing what you want removed, and we will action it within 30 days.

Download your data first

Deletion is permanent, so export anything you want to keep before you start. In the app, go to Profile → Account & Security → Download my data to get a copy of your profile, follows, saved events, RSVPs, check-in history, the messages you sent and your client book. Business referrals are not included in the download yet — email us before you delete if you need a copy.

Questions

Email: support@emberdevstudios.com
Ember Development Studios, LLC — DeLand, Florida, USA

See also our Privacy Policy and Support page.