Support

Getting started

Netwing is free to join. Create an account with your email address, or use Sign in with Apple or Google Sign-In. Once you are in, follow the organizations you care about and their events appear in your feed and on your planner.

Signing in

If you signed up with Apple or Google, use that same button to sign back in — a password was never created for you. If you signed up by email, choose Email me a code on the sign-in page and we will send a one-time code. Codes expire after a few minutes; request a fresh one if it has gone stale.

Claiming your organization

Organizations listed in the Netwing directory are imported from public business listings and are unverified until claimed. To take control of your listing, open your organization page and choose Claim this organization, or start from the claim page. We verify ownership by emailing a one-time code to an address at your organization's own domain. Once claimed, you can correct every detail, publish events, and post announcements to your followers.

Not listed yet? Add your organization from the registration page.

Events and check-in

Save an event to add it to your planner. If an organizer has enabled check-in, open the event at the venue and scan the organizer's QR code, or let them scan yours. Check-in opens shortly before an event starts and closes when it ends, so a code will not scan outside that window.

Notifications

Netwing sends push notifications for announcements from organizations you follow, event reminders, and messages. You control these in the app under Profile → Notifications & Communications, and you can turn them off entirely in your device settings at any time.

Netwing Business Plus and billing

Netwing Business Plus is an optional subscription — $14.99 a month or $149.99 a year in the United States, with no free trial. It renews automatically until you cancel, and you cancel where you bought it:

• iPhone app — your App Store account's subscription settings.
• Android app — your Google Play subscriptions.
• Web — sign in at netwing.app/plus and choose Manage subscription.

The app cannot cancel a web subscription and the website cannot cancel an app store one. If you bought Business Plus in the app and it is not showing on a new phone or after reinstalling, open the Business Plus screen and tap Restore purchases. Refunds for App Store and Google Play purchases are handled by Apple and Google; for a web purchase, email us. When Business Plus ends, your client book and referral details are locked, not deleted, and return when you subscribe again. The full terms are in section 4 of our Terms of Service.

Downloading your data

You can export your data at any time from Profile → Account & Security → Download my data. The export is generated on demand and includes your profile, follows, saved events, RSVPs, check-in history, the messages you sent and your client book. Business referrals are not included yet — email us if you need a copy.

Deleting your account

Account deletion is available inside the app under Profile → Account & Security → Delete Account. This permanently removes your account, profile, follows, saved events, RSVPs, and messages. It cannot be undone, and it is a real deletion rather than a deactivation. Deleting your account does not cancel a Business Plus subscription — cancel that first, as described above.

If you can no longer sign in and need your account removed, email support@emberdevstudios.com from the address on the account and we will handle it for you. Full details — including what is deleted, what is kept, and for how long — are on the account deletion page.

Reporting a problem

Found a bug, a listing with wrong information, or something that does not belong on Netwing? Email support@emberdevstudios.com with the organization or event name and we will look into it. Please include your device and app version — you will find App version in the Help section at the bottom of the Profile tab.

Contact

Email: support@emberdevstudios.com
Ember Development Studios, LLC — DeLand, Florida, USA

See also our Privacy Policy and Terms of Service.